Privacy policy

Canadian Appliance Recycling Enterprises Inc., operating as CARE Logistics, is a last-mile delivery, freight and appliance recycling company based in Toronto, Ontario.

• Mailing address: 220B Lesmill Rd, Toronto, ON M3B 2T5
• Telephone: 1-833-227-3275
• Privacy contact: [email protected] (Privacy Officer, CARE Logistics)

Most of the information we hold about you is given to us by the retailer, manufacturer or business (the "shipper") that hired us to deliver to you or collect from you. That shipper is responsible for having your consent to pass your details to a delivery company. What we receive is limited to what a delivery needs:

• Your name, delivery or collection address, unit or buzzer, and postal code.
• A phone number and, where provided, an email address, so we can book and confirm a time.
• The items being delivered or collected, the order or purchase-order reference, and any access notes the shipper passed on.

We also create some information ourselves in the course of the job:

• Booking notes: when we called, what was agreed, the delivery window.
• Delivery status events (dispatched, out for delivery, delivered, attempted).
• Proof of delivery: a photo of the goods at the door or in place, a signature or the name of the person who accepted the delivery, and the time. Drivers are instructed to photograph the goods and the entrance, not people.
• If you report a problem through the tracking page, the description and any photos you attach.

We do not collect payment card details from consumers. We do not buy or sell personal information.

• To book, perform and prove the delivery or collection the shipper asked us to make.
• To send you tracking notices about that shipment by email (see section 4).
• To answer a question or complaint about the shipment and to resolve damage or missing-item claims with the shipper.
• To invoice the shipper, which requires us to keep a record that a delivery happened.
• To keep the service secure, including keeping logs of sign-ins to our staff systems.

We rely on the consent you gave the shipper and on our contract with the shipper. We do not use your information for marketing and we do not profile you.

The emails we send about a shipment (booked, out for delivery, delivered, attempted) are transactional messages about a service you have purchased. Under CASL they do not require separate consent, but every one of them carries an unsubscribe link, and using it stops all further notices for that shipment immediately. You can also ask us to stop by writing to [email protected]. We do not send marketing email or text messages to consumers.

• The shipper who hired us, so it can see the status and proof of its own deliveries. A shipper can only see shipments it sent us.
• Our own drivers and delivery crews, who receive the address, contact number and access notes for the stops on their route, through a time-limited link that expires after the job.
• Delivery partners we sub-contract for some routes, under written terms requiring them to protect the information and use it only for that delivery.
• Service providers that host this website, store files and send email on our behalf. They act on our instructions only. Our hosting and file storage providers operate data centres in North America, which means information may be stored or processed outside Canada and be subject to the laws of that jurisdiction.
• Authorities, where the law requires it.

Anyone with a tracking number can look up a shipment on this website only by also entering the delivery postal code (or the last four digits of the phone number on file). The page shows the status, the delivery window and the proof-of-delivery images. It shows a shortened name and the street of the delivery address, never the phone number or email address. Tracking pages are marked so search engines do not index them.

This website sets only the cookies it needs to work; there are no advertising or analytics cookies and no third-party trackers.

• Sign-in session (staff and shipper accounts only): keeps you signed in for the working day; cleared when you sign out.
• Remembered device (staff and shipper accounts, optional): lets a device you have chosen to trust stay signed in for up to 30 days.
• Language: remembers whether you chose English or French.
• View settings (staff only): remembers list and view preferences.

Because none of these cookies track you across sites, we do not show a cookie banner. You can clear them at any time from your browser.

• Delivery photos, signatures and proof-of-delivery images: kept for 24 months after delivery so that damage or non-delivery claims can be settled, then removed.
• Delivery records and invoices (that a delivery to an address took place, what was delivered, what was charged): kept for 7 years as Canadian tax and commercial record-keeping rules require.
• Contact details (name, phone number, email): removed from the delivery record on request at any time after the delivery is complete (see section 9), and in any case when the photos are removed.

You can ask us, free of charge, to:

• Tell you what personal information we hold about you and where it came from.
• Correct anything that is wrong.
• Delete your contact details and the delivery photos from a completed shipment. We will keep the minimum record needed to show the delivery happened and to meet our tax obligations, with your name, phone, email and photos removed.
• Stop sending tracking notices.

Write to [email protected] or to the mailing address above, marked for the attention of the Privacy Officer, CARE Logistics. Tell us the tracking number or the delivery address so we can find the record. We will confirm your identity, and we will answer within 30 days. If you are not satisfied with our answer you may complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).

• All traffic to this website is encrypted (HTTPS).
• Staff and shipper access requires a personal account and password; accounts lock after repeated failed attempts, sign-ins from new devices are reported to the account holder, and every sensitive action is written to an audit log.
• Shippers see only their own shipments. Drivers see only the stops on their route, through a link that expires.
• Location data embedded in photos by a phone camera is removed before the photo is stored.
• Files are stored with our hosting provider on infrastructure in North America and backed up regularly.

If we ever discover a breach that creates a real risk of significant harm to you, we will tell you and the Privacy Commissioner as the law requires. To report a security concern, email [email protected].

When we change this policy we update the date at the top of the page. Changes that affect how we use information already collected will be explained here before they take effect.